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    Customer Service Specialist

    MULTILINGUAL

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    Description

    Job Responsibilities:

    • Manage large amounts of incoming calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents

    Job Qualifications:

    • Must be fluent in (JAPANESE, ENGLISH+  MANDARIN)
    • 1year and above customer support experience or experience as a client service representative
    • Strong phone contact handling skills and active listening
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Experience in the gaming industry would be a benefit)
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